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Customer issues sorted by priority

Urgent ones alert the on-call lead; everything else goes into the team’s task queue.

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Customer issues sorted by priorityActive
  1. InboundNew issueDone
  2. ConditionHigh priority?Done
  3. EmailAlert on-callDone
  4. TaskTo the queueDone
Example view of a run4 steps

The problem

A critical issue waits in the same queue as a minor question.

The result

Urgent issues reach the on-call person instantly and nothing gets lost in the inbox.

Estimate

8 hours of manual work per month: 4 min per case × 120 cases a month. Your dashboard measures the real runs.

How it works

  1. Your support form or helpdesk sends the issue.
  2. If the priority is “high”, the on-call person gets an email.
  3. If not, a task with all the details is created in the team queue.

What you need

  • Webhook from your form or helpdesk
  • Email
  • Engrana tasks
  • On-call person’s email

Start today. Your first automation runs in two minutes.

14-day trial. No lock-in.

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